Illustrative Availity healthcare dashboard on a tablet and phone in a modern office

ELEVANCE HEALTH · HEALTHCARE PRODUCT DESIGN

Making healthcare workflows easier to navigate.

Healthcare product design, data visualization, and prototypes for eligibility, authorizations, claims, and remittances.

Healthcare UX
Data visualization

PROJECT OVERVIEW

A healthcare information network connecting eligibility, authorizations, claims, and remittances. I worked across research, workflow design, UI, and data visualization to make complex information easier to navigate.

CLIENT

Elevance Health

Healthcare information network

MY ROLE

Product design

Research, workflow design, UI, and data visualization

PROJECT PERIOD

1.5 months

Research through high-fidelity visualization

TOOLS

Design toolkit

Figma, FigJam, Miro

01 / RESEARCH & DISCOVERY

Understanding the work behind healthcare decisions

The research explored digital interactions and habits, then translated those observations into UI and UX direction, wireframes, and high-fidelity prototypes.

Understand users

Study digital interactions and habits to understand how people work across healthcare information and operational tasks.

Map the experience

Use personas, sitemaps, and wireframes to connect user needs with the product’s goals.

Make the direction tangible

Build high-fidelity prototypes and supporting visual assets to explore the proposed experience.

02 / PRODUCT AUDIT

Evaluate the product before defining the solution

A product audit reviewed usability heuristics and the enterprise design framework, identified problem areas, and informed design recommendations.

Heuristic evaluation

Review the interface against usability principles and identify where the experience creates friction.

Overall findings

Bring observations together to clarify problem areas and opportunities for the design.

Enterprise design validation

Consider the existing design framework and validate the direction against enterprise needs.

03 / PRODUCT DIRECTION

Connect workflows, data, and decisions

The design exploration brought direct data entry and data visualization together, from eligibility and authorizations to claims and remittances. The clinical-data concept explored how teams could review information and support decision-making.

Availity Essentials mobile screens presented on three phones

INTERACTIVE PROTOTYPE

Explore Availity — Essentials

Explore the original high-fidelity design prototype in Figma. Access may require signing in. These visuals document design explorations; no measured production outcomes are presented.

Open Figma prototype

04 / WORKFLOW EXPLORATIONS